Shipping Policy

We currently ship orders within the United States.

Order processing

In-stock orders are generally processed within 1–2 business days, Monday through Friday, excluding holidays. Processing time is separate from carrier transit time.

Shipping rates and delivery estimates

Shipping charges are calculated at checkout based on the available shipping method, destination, and order details. Delivery dates shown by a carrier are estimates and are not guaranteed.

Tracking

Tracking information will be provided after your order ships when tracking is available for the selected service.

Shipping addresses

Please review your shipping address carefully before placing your order. Address changes or cancellations can only be requested before fulfillment begins. We are not responsible for delays or delivery issues caused by an incorrect or incomplete address supplied by the customer.

Carrier delays

Once a shipment has been accepted by the carrier, delays caused by the carrier, weather, service disruptions, or other events outside our control may affect delivery time.

Lost, damaged, or incorrect shipments

If your order arrives damaged, you receive the wrong item, or tracking indicates a delivery problem, contact us as soon as possible. For damaged or incorrect-item claims, please contact us within 5 business days of delivery and include your order number and photos when applicable so we can review the issue.

Shipping restrictions

We may refuse or cancel an order if shipment or sale is restricted by applicable law, carrier requirements, or other compliance considerations.

Questions

For shipping questions, contact us at andre@prosale1.com.