Refund policy

We accept eligible returns within 30 days of delivery, subject to the conditions below.

Return eligibility

To be eligible for a return, the product must be unopened, unused, and in its original condition and packaging. Opened boxes are not eligible for return for safety and hygiene reasons.

Buyer-remorse returns

For eligible returns that are not the result of our error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged or incorrect items

If your order arrives damaged or we send the wrong product, contact us within 5 business days of delivery. Please include your order number and clear photos of the product and packaging when applicable. If the issue is confirmed, we will work with you on an appropriate replacement or refund and will cover return shipping when a return is required because of our error.

Refunds

Approved refunds are issued after the returned merchandise is received and inspected. Refund timing after approval depends on your original payment method and financial institution.

Cancellations

Orders may be cancelled before fulfillment begins. Once an order has entered fulfillment or has shipped, it cannot be cancelled and the return policy applies.

Bulk and wholesale orders

Negotiated bulk, wholesale, specially sourced, or specifically allocated orders may be subject to separate written terms and are not automatically covered by the standard 30-day consumer return policy.

Questions

To request a return or report a problem with an order, contact us at andre@prosale1.com.